Getting help
If you’re having trouble with the platform, here are your options:Documentation
Browse these docs for guides on every feature.
Dedicated capacity
Need reserved GPUs or a larger deployment? Send a capacity brief.
Common issues
My deployment is stuck in Provisioning
My deployment is stuck in Provisioning
Most instances are running in about 3 minutes, and 8-GPU instances in around 10. App templates take a few minutes longer while the image is pulled. If a deployment is stuck well past that, stop it and try again, or pick a different offer from the marketplace. Stopping a deployment before it is running refunds the first hour in full.
I can't SSH into my instance
I can't SSH into my instance
Check the SSH troubleshooting guide for common connection issues including permission denied, connection refused, and timeout errors.
The app link asks me to log in
The app link asks me to log in
That’s expected. Jupyter, Open WebUI, and ComfyUI URLs are private to your account. Log in with the same QuantaCloud account that owns the deployment. Open WebUI then shows its own sign-in as well: the first time, create an Open WebUI account there (the first account becomes its admin).
My deployment was terminated unexpectedly
My deployment was terminated unexpectedly
Deployments are automatically terminated, and their disks deleted, when your credit balance can’t cover the next hour. Set up auto top-up to prevent this.
I lost my SSH private key
I lost my SSH private key
Platform-generated private keys can only be downloaded once. Generate a new key pair in SSH Keys and use it for your next deployment.
Payment failed
Payment failed
If a payment fails, check that your card details are correct and that your bank isn’t blocking the transaction. You can add a new payment method on the Billing page.
Data and privacy
- Instance data — Stopping a deployment terminates the instance and deletes its disk. There are no volumes or snapshots, so download anything you need before stopping.
- Account data — Your profile, billing history, and SSH key metadata are stored securely. Deleting your account removes your access; see Settings for details.