Getting help
If you’re having trouble with the platform, here are your options:Documentation
Browse these docs for guides on every feature.
Dedicated capacity
Need reserved GPUs or a larger deployment? Send a capacity brief.
Common issues
My deployment is stuck in Provisioning
My deployment is stuck in Provisioning
Provisioning typically takes 1–3 minutes, and app templates a few minutes longer while the image is pulled. If it’s been more than 10 minutes, stop the deployment and try again, or pick a different offer from the marketplace.
I can't SSH into my instance
I can't SSH into my instance
Check the SSH troubleshooting guide for common connection issues including permission denied, connection refused, and timeout errors.
The app link asks me to log in
The app link asks me to log in
That’s expected. Jupyter, Open WebUI, and ComfyUI URLs are private to your account. Log in with the same QuantaCloud account that owns the deployment.
My deployment was terminated unexpectedly
My deployment was terminated unexpectedly
Deployments are automatically stopped when your credit balance is insufficient to cover the next billing hour. Set up auto top-up to prevent this.
I lost my SSH private key
I lost my SSH private key
Platform-generated private keys can only be downloaded once. Generate a new key pair in SSH Keys and use it for your next deployment.
Payment failed
Payment failed
If a payment fails, check that your card details are correct and that your bank isn’t blocking the transaction. You can add a new payment method on the Billing page.
Data and privacy
- Instance data — When a deployment is stopped, its disk is not retained. Download anything you need before stopping.
- Account data — Your profile, billing history, and SSH key metadata are stored securely. Deleting your account removes your access; see Settings for details.